Effective Date: July 16, 2026
This Privacy Policy describes how Laurel House collects, uses, shares and protects information when you interact with our websites (including https://laurel-house.org and event pages hosted through OneCause and QGiv/Bloomerang), emails we send, our social media accounts, together with any related online or offline services we provide.
What personal data we collect and why we collect it
When you visit our website you may provide us with two types of information: personal information you choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you browse our website.
We may also receive information about you from others who provide information on your behalf, from other third-party sources and social media platforms that you may use to engage with us, as well as from our affiliates or to third parties for the purposes provided below. If you provide us with information regarding another individual, you represent that you have any necessary consent to provide their information to us for use in accordance with this policy.
Online Forms and Electronic Communications
We collect information directly from you when you complete one of our online forms or otherwise contact us. These forms include our DonorPerfect donation form, event registration forms through OneCause and QGiv/Bloomerang, our Constant Contact email list sign-up form, our Volunteer contact form, and our Impact Survey. We may request that you voluntarily supply us with personal information, including your email address, postal address, home or work telephone number and other personal information for such purposes as correspondence, making a donation, or participating in online surveys.
If you choose to communicate with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Media and embedded content from other websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Cookies and Analytics
We also collect information automatically about you when you use our website. This includes details about your interactions with our website (such as the date, time, length and frequency of visit(s), and specific pages or content accessed during the visits) and device information including the IP address and other details of a device that you use to connect with our site. Much of this information is collected through cookies and other tracking technologies, which may be operated by our partners who assist us in collecting information about usage of the website or providing other services. Specifically, we use Google Analytics to collect usage details. We may also use cookies set by other third-party services. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
Offline Services: Messaging Terms and Conditions and Privacy Policy
We may collect your personal information, such as your name, phone number, email, and other contact details when you engage with our services. By texting any of our numbers you agree to receive conversational messages from Laurel House. Message and data rates may apply depending on your mobile carrier. If you need help, please call our Confidential 24-hour Hotline: 1‑800‑642‑3150. You can opt out of receiving messages at any time by responding STOP to any message we send. Laurel House is committed to protecting your privacy. Emails and SMS messages may contain sensitive information; therefore, employees will not share or forward messages externally without appropriate verification and consent. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. This policy is compliant with the FCC and any applicable state laws regarding SMS and email communication.
How we use the information you share with us
We use personal information for the purposes of administering our services, providing support, and providing accurate and relevant information and resources to users.
We may use your Personal Information to:
- provide the services and customer support you request;
- process donations and other transactions, and send notices about your transactions;
- resolve and troubleshoot problems;
- monitor the performance of our website using information from Google Analytics;
- tailor the content we display to you in our website and communications;
- administer, evaluate, and improve our programs, website, and other services we offer (including to develop new services) and diagnose or fix issues that are identified;
- interact with you, and;
- comply with legal requirements and industry standards, detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and protect the rights of Laurel House, you, or others.
Do we share your information with outside parties?
We may provide aggregate information about our visitors, website traffic patterns and related website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this privacy policy.
If you voluntarily participate in, or otherwise share with us, any content including contact information (e.g., name), media (e.g., picture) or commentary (e.g., event presentation) for public posting through our contact forms, or link it to any social media platforms, that post and any content or information associated with it may become available to the public.
We may disclose Personal Information to affiliates under common control and service providers who perform a technology, business, or other professional function on our behalf, such as those who provide data storage, maintenance services, database management, web analytics, and donation and payment processing. We limit the Personal Information provided to these service providers to that which is reasonably necessary for them to perform their functions.
We also partner with analytics providers, who collect information via tracking technologies on our websites to assist us with measuring visits and traffic on our websites so we can measure and improve performance.
We share information where necessary to comply with applicable law, to respond to requests from law enforcement agencies or other government authorities or third-parties, as permitted by law and without your consent when it is necessary to protect our clients, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies.
We reserve the right to transfer the information we maintain in the event we transfer all or a portion of our organization or assets, in which case we will make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this policy.
What rights you have over your data and your options
You can request to receive a record of the personal data we hold about you, including any data you have provided to us, by contacting us at development@laurel-house.org. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If at any time you no longer wish to receive marketing communications from us, you can click the unsubscribe link at the bottom of any email.
If you do not want us and our partners to be able to collect information automatically using cookies, you may modify your browser setting to disable or reject cookies across the internet; but if you do so, some features of our website may not function properly or be available. If you are visiting our website from a mobile device, the operating system of the device may offer you options regarding how the device collects and uses your information for interest-based advertising.
You can contact us at development@laurel-house.org to change or update any Personal Information or discretionary information that you have previously submitted. Finally, if you request, we will remove your name and other Personal Information from our active databases. Our ability to fully delete your information may be limited due to technical capabilities and legal requirements.
Additional information
We use a combination of physical, technical, and administrative safeguards designed to protect the information we collect through the our website, contact forms, donation forms, etc. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.
We use third party payment processors to process credit card transactions. These processors use high-grade encryption and security protocols consistent with applicable US federal and state regulations. If you prefer, you may make your contribution by mailing a personal check or money order to the following address:
Laurel House
PO Box 764
Norristown, PA 19404
We will only retain personal information for as long as necessary to fulfill the purposes we collected it for, including for any business, legal, accounting or reporting requirements. To determine the appropriate retention period for such personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which process the information and whether we can achieve those purposes through other means, as well as all applicable legal requirements.
Note for Parents and Children
Our website, programs and services are not directed at children, and we will not solicit Personal Information online from individuals we believe to be under the age of 14. We may, however, allow parents or legal guardians to provide information related to children, in connection with registration for an event, or seek the consent of parents or legal guardians for collection of additional information (such as photographs or testimonials). If you would like to request that we delete personal information related to a minor, please contact us.
Permission to Use Materials
The right to download and store or output the materials in our website is granted for the user’s personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without our express written permission is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.
Disclosures
Our website, programs, and services are intended for use in the United States. If you visit our website from outside the United States, you acknowledge and agree that we may transfer your information to and from the United States, including countries that may not guarantee the same level of protection of personal information as the one in which you reside.
Our website may contain links to other websites or online services, including social media. Please be aware that we are not responsible for the content or privacy practices of such other websites or online services, and we encourage you to be aware when you leave our website and to read the privacy statements of any other website or online service that collects personal information.
QUESTIONS OR SUGGESTIONS
It is important to us at Laurel House to hear what visitors to our website have to say about our organization or our policies. If you have any questions, concerns, or complaints about this policy, or want to let us know what you think about our organization, please contact us at:
Laurel House
PO Box 764, Norristown, PA 19404
(610) 277-1860